Frequently Asked
Questions

BanterBox transforms static research documents into interactive conversations using advanced AI. Instead of reading through hundreds of pages, you can simply ask questions and get instant, accurate answers with precise citations.

Think of it as having an expert who has read and memorized every document in your library, ready to answer questions 24/7 while always citing their sources.

Traditional search requires exact keywords and returns lists of documents to review. BanterBox understands natural language questions and provides direct answers:

• Traditional Search: "renewable energy budget" → 147 results to manually review
• BanterBox: "What's the total renewable energy budget?" → "$2 trillion over 10 years (Section 3.2, page 47)"

BanterBox supports all major document formats:

• PDF files - Including scanned documents
• Microsoft Word - .docx and .doc files
• Web pages - Direct URL import
• Text files - .txt, .rtf, .md

Documents can be up to 1,000 pages, with no limit on total library size.

Processing time depends on document size:

• Small (1-50 pages): 30 seconds - 2 minutes
• Medium (50-200 pages): 2-5 minutes
• Large (200-1000 pages): 5-15 minutes

You can upload multiple documents simultaneously and receive notifications when ready.

Simply open any document and ask questions in natural language. You can:

• Ask specific questions about recommendations
• Request summaries of sections or entire documents
• Compare multiple documents or versions
• Find specific citations and references
• Explore connections between different topic areas

Yes! BanterBox intelligently processes all document elements:

• Citations: Automatically extracted and linked
• Footnotes: Incorporated into responses
• References: Cross-referenced across documents
• Appendices: Fully searchable and citable

Every answer includes specific page numbers and section references.

BanterBox processes visual data intelligently:

• Tables: Data extracted and made queryable
• Charts: Visual elements described, data points extracted
• Infographics: Text and data pulled from images

You can ask questions about specific data points, trends, or comparisons.

Absolutely! Cross-document analysis is one of BanterBox's most powerful features:

• "How does the 2024 climate report differ from 2023?"
• "What do all reports say about renewable energy?"
• "Summarize recommendations across documents"
• "How has our healthcare position evolved over time?"

BanterBox prioritizes accuracy and reliability:

• Source citations: Every answer includes document references
• No hallucinations: Only answers based on your documents
• Confidence indicators: AI indicates when unsure
• Transparent limitations: Clearly states when info isn't available

BanterBox works with all modern web browsers:

• Chrome: Version 90+ (recommended)
• Firefox: Version 88+
• Safari: Version 14+
• Edge: Version 90+

Mobile browsers are supported on iOS 14+ and Android 10+.

No special software installation required. BanterBox is web-based. You just need:

• A modern web browser
• Internet connection (minimum 5 Mbps)
• JavaScript enabled

For API integration, we provide SDKs for Python, JavaScript, Java, and .NET.

Yes! Comprehensive REST API and GraphQL endpoint for integration:

• Document upload and management
• Conversation API for chat integration
• Bulk operations and batch processing
• Webhook support for real-time updates
• SSO and user management

Multiple integration options available:

• Embed widget: Add to your website with a few lines of code
• SharePoint: Direct connection to document libraries
• Slack/Teams: Ask questions in your communication tools
• SSO: SAML 2.0 and OAuth support
• Custom: Use our API to build your own

We take document security extremely seriously:

• Encryption: AES-256 in transit and at rest
• Access controls: Role-based permissions
• Audit trails: Complete logs of all access
• Data isolation: Each organization's data completely separate
• Security audits: Regular third-party testing

No, absolutely not. Your documents and conversations are never used to train AI models. Your data remains completely private and is used solely to provide answers about your own documents.

This is guaranteed in our contracts and privacy policy.

BanterBox maintains rigorous compliance standards:

• SOC2 Type II: Verified security controls
• ISO 27001: Information security management
• GDPR Compliant: EU data protection
• CCPA Compliant: California privacy

Yes, on-premise deployment options available for organizations with specific security requirements:

• Private cloud: Run in your own AWS, Azure, or GCP
• Air-gapped: Completely isolated from internet
• Hybrid: Mix of cloud and on-premise

Requires Enterprise license. Contact sales for details.

Flexible pricing based on your needs:

• Professional: For teams and small organizations
• Enterprise: Unlimited users, custom features

All plans include unlimited documents and conversations. Contact sales for pricing details.

Yes! 14-day free trial with full feature access:

• No credit card required
• Upload up to 50 documents
• Up to 5 team members
• Full API access
• Dedicated onboarding support

Enterprise plans include:

• Unlimited users and documents
• Custom AI model training
• Dedicated infrastructure
• 24/7 priority support with SLA
• Custom integrations
• On-premise deployment options
• Dedicated Customer Success Manager
• Advanced analytics and reporting

Yes! Special pricing for education and non-profits:

• Educational institutions: 50% discount
• Non-profits: 30% discount
• Student researchers: Individual plans available

Contact our education team with proof of status.